Last Updated: August 9, 2025
At ThaiChaba LLC, we’re dedicated to crafting unforgettable Thailand travel experiences tailored to your dreams. We understand that plans can change, and we strive to make our refund process clear and fair. This Refund Policy outlines the terms for cancellations, refunds, and changes to bookings made through our services. If you have any questions, please contact us at [email protected], 7550 W Lake Mead Blvd, Las Vegas, NV 89128, US, or +1 702-364-7692. We’re here to help ensure your journey—planned or postponed—feels seamless.
1. Overview
Our boutique travel services include custom itineraries, accommodations, guided tours, and other travel arrangements. Because we work with local partners in Thailand to create personalized experiences, our refund terms depend on the specific services booked, such as lodging, activities, or transportation. We aim to balance flexibility for you with fairness to our partners, many of whom are small businesses or local guides.
2. Cancellation by You
We get it—life happens. If you need to cancel your trip or specific services, here’s how it works:
Cancellations More Than 60 Days Before Travel: If you cancel at least 60 days before your trip’s start date, we’ll refund 90% of the total amount paid, minus a non-refundable deposit (typically 10% of the booking cost) to cover planning and administrative fees. For example, if you booked a custom itinerary with a local guide, we retain the deposit to compensate for their reserved time.
Cancellations 30–60 Days Before Travel: Cancellations within this window are eligible for a 50% refund of the total amount paid, as our partners (e.g., boutique hotels or private boat operators) may have already committed resources. The non-refundable deposit and any non-recoverable costs (like pre-paid permits) will be retained.
Cancellations Less Than 30 Days Before Travel: Refunds are unlikely within 30 days, as most arrangements (e.g., villa bookings or guide schedules) are non-refundable at this stage. However, we’ll work with you to explore alternatives, like rescheduling or partial credits, based on our partners’ policies.
No-Shows or Early Departures: If you don’t show up for a booked service or leave a trip early, no refunds will be issued, as costs are fully committed to our partners.
To cancel, please notify us in writing via email to [email protected] or by calling +1 702-364-7692. The cancellation date is when we receive your request. We’ll confirm receipt and process your refund (if applicable) within 14 business days, using the original payment method unless otherwise agreed.
3. Changes to Your Booking
Need to tweak your plans? We’ll do our best to accommodate changes, like adjusting dates or swapping activities, subject to availability and our partners’ terms:
Changes More Than 60 Days Before Travel: Most changes are free, though additional costs may apply if the new services are pricier (e.g., upgrading to a luxury villa). We’ll confirm any price differences before proceeding.
Changes 30–60 Days Before Travel: Changes may incur a $50 administrative fee per modification, plus any cost differences. Some services, like pre-booked cultural events, may be non-changeable.
Changes Less Than 30 Days Before Travel: Changes are subject to availability and may not be possible due to partner commitments. If approved, a $100 fee per change may apply, plus any additional costs.
Contact us as soon as possible to discuss changes. We’ll work with our partners to find a solution that keeps your trip on track.
4. Cancellations or Changes by ThaiChaba LLC
Sometimes, unforeseen circumstances—like extreme weather or partner unavailability—force us to adjust or cancel services. If this happens:
Modifications: We’ll offer comparable alternatives (e.g., a different guide or similar accommodation) at no extra cost. If the alternative is less expensive, we’ll refund the difference.
Cancellations: If we must cancel your entire trip (rare, but possible due to events like natural disasters), we’ll provide a full refund of all amounts paid, including deposits, within 14 business days. Alternatively, you can opt for a credit toward a future trip, valid for 12 months.
Partial Cancellations: If only part of your itinerary is affected (e.g., a specific activity), we’ll refund the cost of that service or offer a substitute of equal or greater value.
We’ll notify you immediately via email or phone if changes or cancellations are needed and work to minimize any disruption.
5. Non-Refundable Services
Some services, like special permits for national parks, festival tickets, or custom-crafted experiences (e.g., private ceremonies), are non-refundable once booked, as our partners incur upfront costs. We’ll clearly mark these during the booking process. If you’re unsure, ask us before confirming your itinerary.
6. Travel Insurance
We strongly recommend purchasing travel insurance to cover unexpected events like illness, flight cancellations, or emergencies. Insurance can protect you from losses if you need to cancel for reasons outside our refund policy. We can suggest reputable providers, but it’s your responsibility to secure coverage.
7. Force Majeure
ThaiChaba LLC isn’t liable for cancellations or changes due to events beyond our control, such as natural disasters, political unrest, or health crises. In these cases, we’ll work with you and our partners to offer credits for future travel or partial refunds where possible, but full refunds aren’t guaranteed if funds have been paid to non-refunded partners.
8. How to Request a Refund or Change
To request a refund or modification, contact us in writing:
ThaiChaba LLC
Email: [email protected]
Address: 7550 W Lake Mead Blvd, Las Vegas, NV 89128, US
Phone: +1 702-364-7692
Please include your booking details (e.g., booking ID, travel dates, and services booked) and a brief explanation of your request. We’ll respond within 48 hours and process approved refunds within 14 business days. Refunds will be issued to the original payment method unless otherwise agreed.
9. Disputes
If you’re unhappy with our refund decision, let us know, and we’ll review your case promptly. We aim to resolve issues fairly. If we can’t reach an agreement, you may pursue mediation or other legal remedies, subject to the laws of Nevada, USA, where ThaiChaba LLC is based.
10. Updates to This Policy
We may update this Refund Policy to reflect changes in our practices or partner terms. Significant changes will be communicated via email or a notice on our website before they take effect. Check this page for the latest version before booking.
11. Contact Us
Questions about our Refund Policy or your booking? We’re here to help:
ThaiChaba LLC
Email: [email protected]
Address: 7550 W Lake Mead Blvd, Las Vegas, NV 89128, US
Phone: +1 702-364-7692
We’re committed to making your Thailand adventure extraordinary, even when plans shift. Thank you for choosing ThaiChaba LLC to craft your journey.
